Return & Exchange Policy
We want you to feel confident shopping with Suitcurve. If something isn't right with your order, our customer service team will work with you to resolve the issue as quickly as possible.
Eligible online purchases may be returned or exchanged within 30 days after delivery.
How to Return or Exchange
Email service@suitcurve.com within 30 days of delivery. Please include your order number and the reason for your return or exchange. Our team will provide the return instructions.
Ship the item or items to the return address supplied by our customer service team. Please do not send your return before receiving the correct return instructions.
After your return arrives and is inspected, we will process the refund or exchange. Processing generally takes 7–14 business days. Refunds are sent to the original payment method.
Return & Exchange Conditions
- Items should be in their original condition, unworn except for normal fitting, unwashed and undamaged, with original labels and packaging where applicable.
- Return or exchange requests must be submitted within 30 days of delivery.
- If your order arrives damaged, defective or incomplete, please keep the original packaging and contact us promptly.
- Significant wear, makeup marks, perfume or pet hair may affect return eligibility.
- Please wait for our customer service team to provide the correct return address before sending anything back.
Return Shipping Cost
Unless the return is caused by a defective item or an error on our part, return and exchange shipping costs are normally the customer's responsibility.
If you receive a defective item or we make a mistake with your order, please contact us before returning it. We will assist you with the return shipping arrangements.
What We Cannot Accept
For fairness and hygiene reasons, we cannot accept returns or exchanges in the following situations:
- Items clearly marked as "Final Sale".
- Gift card purchases.
- Items that have been worn, washed or damaged after delivery.
- Items showing significant wear, makeup stains, perfume or pet hair.
- Returns sent without prior authorization from our customer service team.
- Requests submitted more than 30 days after delivery.
Order Cancellation
If your order has not shipped yet, you may contact us at service@suitcurve.com with your order number and cancellation request.
Once an order has already shipped, cancellation may no longer be possible. Please contact us as soon as possible if you need assistance.
Refund Timeline
Approved refunds will be sent back to the original payment method. Depending on your bank or payment provider, it may take approximately 5–15 business days for the refund to appear in your account.
If you have not received your refund after the expected processing period, please contact our customer service team.
Contact Us
Have a question about a return, exchange or refund?
Email us at service@suitcurve.com
Our customer service team typically replies within 48 hours.